Privacy Policy and Cookies Policy
Your Privacy
Introduction
This policy has been reviewed and revised where appropriate to take account of Regulation (EU) 2016/6791 General Data Protection Regulation (‘GDPR’), effective May 25th, 2018.
Key provisions of the policy
In these Terms all references to “we”, “us” and “our” means Salamander Cleaners Limited. All references to “you” mean you as the user of the site.
We regard your privacy as important and are committed to protecting it. We will only use information that we collect about you lawfully in accordance with the current Data Protection Act (UK) 2018.
Information we collect from you, where you choose to provide it to us, enables us to send you information about products and services in which you register an interest by post, e-mail, telephone, fax, SMS or any other appropriate technology where contact details for such media are given by you.
By providing us with your information you consent to us processing it for this purpose. We will not pass it on to any third party. We will hold this information securely and will maintain it for a reasonable period for administrative purposes or until you inform us that you no longer wish to receive information about our products and services after which it will be deleted.
In each case we will only use the personal information you provide to deliver information, products or services you have told us you wish to use or receive.
This site does not automatically capture or store personal information, other than information that is automatically logged about visitors and which is used to produce statistics about the use of the site. The following types of information are automatically collected and stored about any visit:
• the Internet domain and Internet Protocol (IP) address from which you access the site;
• the type of Internet browser and the operating system of the computer you use to access the site;
• the date and time you visit the site;
• the pages you visit on the site;
• if you linked to our site from another Web site, the address of that Web site;
• if you linked to the site from a search engine, the address of that search engine and the search term you used.
This information is collected by our web server and is only used for system administration and to provide statistics which we use to evaluate the patterns of behaviour of visitors to our site and the general use of our site.
To provide further safeguards in complying with GDPR we will ensure there is a systematic deletion of personalised data held by us. This refers to data collected on this website and includes, but is not limited to: contact/enquiry forms; order forms; online orders. These provide us with certain relevant and personalised information about you. This information is processed by secure servers operated and managed by approved third party hosting services and will be stored thereon till such time that the relevant details are processed. To ensure we do not hold such information for any period which exceeds necessity we will delete such forms from the servers within 90 days of receipt, or earlier on request.
Where we do require certain information to be retained, most notably online orders which are legally orders to purchase, these will be downloaded from the servers and held securely by us in a secure and non-accessible environment in data format.
We do use cookies for collecting user information from the home page of the site but these cookies do not collect any personal information. Cookies are small files that are stored on your computer which help identify you to us and which can make your visit to our site easier. We may also use this data for statistical purposes. You can normally set your browser preferences to prevent this from happening. (For more details please refer to the policy on cookies below.)
Links within this site to other web sites are not covered by this policy, but we will only link with websites which we believe and understand to conform with the relevant data privacy laws and regulation.
Request for information
Requests for information about the data held on you, specifically that which has come via your direct interaction and submission of information by means offered on this website, will be provided by Salamander Cleaners Limited free of charge, within 30 days of the date of your request.
If you have any questions on the content herein, or wish further clarification on how your personalised data will be handled, then please address all queries by email to: [email protected]
Alternatively you may write to us for information at the address shown on our contact details.
Termination
Salamander Cleaners Limited reserves the right, in its sole discretion to terminate your access to all or part of our website, or its range of services with or without notice.
Security
Salamander Cleaners Limited employs appropriate security measures to protect your personal information to ensure it is not accessed by unauthorised persons. We store all such information on secure computers in a locked information centre and information is encrypted wherever possible. Our security procedures also provide that we must request proof of identification before we release personal information to you or any other person. We undergo periodic reviews of our security policies and procedures to ensure the systems remain protected and secure.
Applicable Law
The terms and conditions of our Privacy Policy and website are governed by English law. The English courts shall have exclusive jurisdiction over any dispute arising from this site.
Matters affecting breaches or queries on matters of personalised data under EU GDPR should be referred to a designated Data Protection Authority (DPA). In the UK the government body dealing with matters of personal data is the Information Commissioner's Office (ICO). The link to their website is: https://ico.org.uk
These Terms constitute the entire agreement between you and us with respect to your use of the site. We reserve the right, at our sole discretion, to change, modify, add or remove any portion of these Terms in whole or in part at any time. Changes to these Terms will be effective when posted to the site.
Last updated: 5 December, 2021
Introduction
This policy has been reviewed and revised where appropriate to take account of Regulation (EU) 2016/6791 General Data Protection Regulation (‘GDPR’), effective May 25th, 2018.
Key provisions of the policy
In these Terms all references to “we”, “us” and “our” means Salamander Cleaners Limited. All references to “you” mean you as the user of the site.
We regard your privacy as important and are committed to protecting it. We will only use information that we collect about you lawfully in accordance with the current Data Protection Act (UK) 2018.
Information we collect from you, where you choose to provide it to us, enables us to send you information about products and services in which you register an interest by post, e-mail, telephone, fax, SMS or any other appropriate technology where contact details for such media are given by you.
By providing us with your information you consent to us processing it for this purpose. We will not pass it on to any third party. We will hold this information securely and will maintain it for a reasonable period for administrative purposes or until you inform us that you no longer wish to receive information about our products and services after which it will be deleted.
In each case we will only use the personal information you provide to deliver information, products or services you have told us you wish to use or receive.
This site does not automatically capture or store personal information, other than information that is automatically logged about visitors and which is used to produce statistics about the use of the site. The following types of information are automatically collected and stored about any visit:
• the Internet domain and Internet Protocol (IP) address from which you access the site;
• the type of Internet browser and the operating system of the computer you use to access the site;
• the date and time you visit the site;
• the pages you visit on the site;
• if you linked to our site from another Web site, the address of that Web site;
• if you linked to the site from a search engine, the address of that search engine and the search term you used.
This information is collected by our web server and is only used for system administration and to provide statistics which we use to evaluate the patterns of behaviour of visitors to our site and the general use of our site.
To provide further safeguards in complying with GDPR we will ensure there is a systematic deletion of personalised data held by us. This refers to data collected on this website and includes, but is not limited to: contact/enquiry forms; order forms; online orders. These provide us with certain relevant and personalised information about you. This information is processed by secure servers operated and managed by approved third party hosting services and will be stored thereon till such time that the relevant details are processed. To ensure we do not hold such information for any period which exceeds necessity we will delete such forms from the servers within 90 days of receipt, or earlier on request.
Where we do require certain information to be retained, most notably online orders which are legally orders to purchase, these will be downloaded from the servers and held securely by us in a secure and non-accessible environment in data format.
We do use cookies for collecting user information from the home page of the site but these cookies do not collect any personal information. Cookies are small files that are stored on your computer which help identify you to us and which can make your visit to our site easier. We may also use this data for statistical purposes. You can normally set your browser preferences to prevent this from happening. (For more details please refer to the policy on cookies below.)
Links within this site to other web sites are not covered by this policy, but we will only link with websites which we believe and understand to conform with the relevant data privacy laws and regulation.
Request for information
Requests for information about the data held on you, specifically that which has come via your direct interaction and submission of information by means offered on this website, will be provided by Salamander Cleaners Limited free of charge, within 30 days of the date of your request.
If you have any questions on the content herein, or wish further clarification on how your personalised data will be handled, then please address all queries by email to: [email protected]
Alternatively you may write to us for information at the address shown on our contact details.
Termination
Salamander Cleaners Limited reserves the right, in its sole discretion to terminate your access to all or part of our website, or its range of services with or without notice.
Security
Salamander Cleaners Limited employs appropriate security measures to protect your personal information to ensure it is not accessed by unauthorised persons. We store all such information on secure computers in a locked information centre and information is encrypted wherever possible. Our security procedures also provide that we must request proof of identification before we release personal information to you or any other person. We undergo periodic reviews of our security policies and procedures to ensure the systems remain protected and secure.
Applicable Law
The terms and conditions of our Privacy Policy and website are governed by English law. The English courts shall have exclusive jurisdiction over any dispute arising from this site.
Matters affecting breaches or queries on matters of personalised data under EU GDPR should be referred to a designated Data Protection Authority (DPA). In the UK the government body dealing with matters of personal data is the Information Commissioner's Office (ICO). The link to their website is: https://ico.org.uk
These Terms constitute the entire agreement between you and us with respect to your use of the site. We reserve the right, at our sole discretion, to change, modify, add or remove any portion of these Terms in whole or in part at any time. Changes to these Terms will be effective when posted to the site.
Last updated: 5 December, 2021
What are cookies?
Cookies are small files that get put on your computer by websites as you surf them. These cookies can store lots of information which can have privacy implications. We like to think all the cookies used on this site are fairly innocuous but that’s for you to judge.
Anonymous tracking software
We have log files included on our host server which track the number of visitors to our sites, the pages they view and details of geography, browser type and additional non-intrusive information.
We also use Google Analytics tool which is a user tracking service provided by Google. This gathers anonymous data on how people use our site and then provides us with visitor statistics, details of page views etc. This is non-intrusive as we cannot track or identify individual users or personal details.
(Think of it as being a bit like CCTV but one that automatically blurs your face so we can see what people have done, but not who is doing it.)
Therefore we consider these tools to be non-intrusive and do not harm or compromise visitors to our website.
However, if you do not wish to participate you can opt-out of your visit being tracked by Google Analytics at: https://tools.google.com/dlpage/gaoptout.
Third Party Sites
We have provided our users with links to trusted third party sites. These are helpful for anyone who needs advice on how to manage cookies.
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
We cannot vouch for these organisations' own privacy and cookie policies, and we recommend that any user to them checks those policies for themselves. These should be contained on their website.
Third party website widgets
From time to time we also embed some page elements from trusted third parties so that we can provide you with features like Interactive Maps, Like Buttons and Videos. Collectively they make our website more interesting to you as a site visitor however most of these come with their own cookies. If and when we use them they are likely to come from:
Facebook | Twitter | YouTube | Vimeo | Google ("Maps", "Places for Business"; "Google+" )
Since we do not control these cookies we cannot guarantee what they do but we are confident that they value your privacy just as much as we do. In many cases the cookies are used to generate identical information to Google Analytics (see above) and indeed use Google Analytics. So opting-out of Google Analytics will also opt you out of these cookies too.
[ Note: For additional information on how Google safeguards your security, you can review their policy on website privacy at this link:
https://www.google.com/policies/privacy ]
How do I opt out?
You can opt out of Google analytics and other Google services here. If you have an existing Google account, then go to this link.
https://www.google.com/dashboard/
Alternatively you can use Google's software at: https://tools.google.com/dlpage/gaoptout
Control Your Own Site Settings
If you are really anti-cookie then there is no option but not to use our site. Although we assure we make no use of harmful or intrusive
cookies.
But you can remove any cookies on your machine within your browser settings by pressing: Ctrl+Shift+Delete. This will bring up a pop-up box and will show any history or cookies relevant to this site. (Or for that matter, on any site.)
This will work in most cases, but not all.
Alternatively you can set your own security levels through the settings profile of your internet connections on your preferred browser. On the menu bar of your PC go to: "Tools|Options|Privacy". This will give you options to review any cookies and control them.
Last updated: 5 December, 2021
Cookies are small files that get put on your computer by websites as you surf them. These cookies can store lots of information which can have privacy implications. We like to think all the cookies used on this site are fairly innocuous but that’s for you to judge.
Anonymous tracking software
We have log files included on our host server which track the number of visitors to our sites, the pages they view and details of geography, browser type and additional non-intrusive information.
We also use Google Analytics tool which is a user tracking service provided by Google. This gathers anonymous data on how people use our site and then provides us with visitor statistics, details of page views etc. This is non-intrusive as we cannot track or identify individual users or personal details.
(Think of it as being a bit like CCTV but one that automatically blurs your face so we can see what people have done, but not who is doing it.)
Therefore we consider these tools to be non-intrusive and do not harm or compromise visitors to our website.
However, if you do not wish to participate you can opt-out of your visit being tracked by Google Analytics at: https://tools.google.com/dlpage/gaoptout.
Third Party Sites
We have provided our users with links to trusted third party sites. These are helpful for anyone who needs advice on how to manage cookies.
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
We cannot vouch for these organisations' own privacy and cookie policies, and we recommend that any user to them checks those policies for themselves. These should be contained on their website.
Third party website widgets
From time to time we also embed some page elements from trusted third parties so that we can provide you with features like Interactive Maps, Like Buttons and Videos. Collectively they make our website more interesting to you as a site visitor however most of these come with their own cookies. If and when we use them they are likely to come from:
Facebook | Twitter | YouTube | Vimeo | Google ("Maps", "Places for Business"; "Google+" )
Since we do not control these cookies we cannot guarantee what they do but we are confident that they value your privacy just as much as we do. In many cases the cookies are used to generate identical information to Google Analytics (see above) and indeed use Google Analytics. So opting-out of Google Analytics will also opt you out of these cookies too.
[ Note: For additional information on how Google safeguards your security, you can review their policy on website privacy at this link:
https://www.google.com/policies/privacy ]
How do I opt out?
You can opt out of Google analytics and other Google services here. If you have an existing Google account, then go to this link.
https://www.google.com/dashboard/
Alternatively you can use Google's software at: https://tools.google.com/dlpage/gaoptout
Control Your Own Site Settings
If you are really anti-cookie then there is no option but not to use our site. Although we assure we make no use of harmful or intrusive
cookies.
But you can remove any cookies on your machine within your browser settings by pressing: Ctrl+Shift+Delete. This will bring up a pop-up box and will show any history or cookies relevant to this site. (Or for that matter, on any site.)
This will work in most cases, but not all.
Alternatively you can set your own security levels through the settings profile of your internet connections on your preferred browser. On the menu bar of your PC go to: "Tools|Options|Privacy". This will give you options to review any cookies and control them.
Last updated: 5 December, 2021